Shipping + Returns Policy.

Shipping

Please refer to our below policies before discussing your shipping. If you have any further queries or require assistance, please complete our contact form or email hello@hannahnowlan.com.au

 

SHIPPING WITHIN AUSTRALIA
All prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars. All orders are shipped weekly. Shipping within Australia will take approximately 3-6 business days. For delivery within Australia for smaller items we use Australia Post Parcel Post, for larger items we use Pack & Send.
 

REGIONAL AUSTRALIA
For our Regional Australia customers, please note that all our shipping prices are based on capital cities and not regional postcodes. Please keep in mind that additional shipping fees may be charged to cover the additional shipping costs for Regional Postage if locations require courier or remote access. You may wish to contact us for an accurate shipping quote before placing your online order.

 

SHIPPING INTERNATIONALLY
For our international customers, all prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars. All orders are shipped weekly. Shipping within Australia will take approximately 3-6 business days. International shipping will take up to 10 business days. International shipping prices do NOT include relevant overseas customs duties, foreign taxes or other fees, which will be an additional charge to you. This is the responsibility of the customer. Please check with your local customs office for further information.

INSURANCE / WARRANTY
All artwork purchases will automatically include insurance/warranty cover as part of the shipping price. This cover is added to all our orders over $100.00 for extra peace of mind. All orders placed online will include an online tracking number however, if you have made an order that is less than $100.00 but would like to add insurance/warranty cover to your order, please notify us via email hello@hannahnowlan.com.au

 

DELIVERY TIMELINE
All orders are shipped weekly. Shipping within Australia will take approximately 3-6 business days. International shipping will take up to 10 business days. For International delivery, we use Australia Post for smaller items and Pack & Send for larger items.

If your order has not arrived within the allotted time, please contact the shipping company, using the reference number/tracking number supplied to you. If you have not received an email containing your reference number/tracking number, be sure to check your junk or spam folder, and if you are still unable to locate this, please email hello@hannahnowlan.com.au

Please note that during holiday and busy sale periods, you may experience a delay in receiving your order, we apologise in advance for any inconvenience.

If you have any specific postage and delivery time questions, please refer to Australia Post for smaller items and Pack & Send for larger items. We ship from Melbourne.

 

CLICK & COLLECT / FREE PICK UP
Pick up can be arranged at special request. Shop online and if you live locally you may opt for the free ‘Click & Collect’ option at the checkout. Pay for your goods online, then simply send us an email hello@hannahnowlan.com.au We will arrange an appointment time for you to collect your goods from our studio.

Please email hello@hannahnowlan.com.au if you have any questions about our shipping policies.

Last updated July 2019

 

Returns

Please refer to our below policies before discussing your return. If you have any further queries or require assistance, please contact us via our contact form or email hello@hannahnowlan.com.au

 

REFUND
You are entitled to a refund for items you have purchased from Hannah Nowlan if the item is:
(a) faulty and the fault or defect was not pointed out to you before you purchased it or could not have been apparent in your inspection of the item or photos before purchase; or
(b) not 'of merchantable quality', meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase, the nature of the materials used, and also the price of the item;
(c) And you return the item within a 14 days after purchase and provide us with proof of purchase order receipt. If you do not return the item within 14 days after purchase, you will not be entitled to a refund of the purchase price.
Hannah Nowlan reserves the right to ask you to demonstrate that you did not cause or create the fault in the item.

Please also note the following terms and conditions:

  • Allowing for delays in shipping times, we allow you to return any online purchased items within 14 days of marked postage date;

  • For items broken during transit, as Hannah Nowlan reserves the right to ask you to demonstrate that you did not cause or create the fault in the item, you must photograph the item in it’s original packaging, unopened to a reasonable degree. If you do not demonstrate that you did not cause or create the fault in the item, you will not be entitled to a refund of the purchase price or to have the goods repaired; and

  • If you do not return the item within 14 days, you will not be entitled to a refund of the purchase price.

 

CHANGE OF MIND
We apologise at this time, we are unable to facilitate refunds or exchanges based on change of mind. Hannah Nowlan is not legally obliged to give refunds on items, or exchange them, simply because you have changed your mind regarding the purchase.

 

EXCHANGE
We apologise at this time, we are unable to facilitate exchanges based on change of mind. However, if you are entitled to a refund based on the ‘REFUND’ policy outlined above. If you would prefer to exchange the item to another item of equivalent value, Hannah Nowlan may be happy to facilitate an exchange instead of a refund, depending on the item. If you wish to exchange your purchase, you will need to place a new order and return your item within 14 days.

 

SHIPPING BACK RETURNS
If you are entitled to a refund based on our ‘REFUND’ policy, and wish to return your purchase via post, we recommend you send your goods back using a padded, insured/warranty cover and trackable delivery service as we do not accept responsibility for return items being lost, or damaged in transit. If your return does not arrive, or arrives damaged during transit, your return will not be processed. Once we receive your return package, we will process your return and you will receive a confirmation email. Refunds will be credited against your original method of payment, and will not include any refunds for shipping, delivery and packaging charges.

 

CHANGING OR CANCELLING ORDERS
Unfortunately, once your order has been shipped we are unable to make changes to your order.  However, please contact us immediately to discuss this, as you may be entitled to a change or refund if the item has not yet been shipped. If you need to contact us please complete our contact form with the subject line as quoted: ‘Urgent: Change of Order’ or email hello@hannahnowlan.com.au
For full refund details please refer to the above policies.

Please email hello@hannahnowlan.com.au if you have any questions about our refund policies.

Last updated July 2019.